A 99.9% Server Uptime
We have built our web hosting platform using stable hardware and strongly customized software. Our system administrators have installed a tweaked version of SELinux on all our hosting servers in order to guarantee the highest level of security and reliability. We have installed several distributed denial–of–service protection mechanisms along with powerful firewalls to make sure our network is invincible and secure.
All Linux web hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you want to supply a good–quality web hosting service, you can rarely trust the default network configuration in a datacenter. We’ve set up our very own custom network in order to ensure a superluminal connection speed with the outside world.
And because of this, no matter which datacenters you select: our US data center, our UK data center, in our data center FI, in our Eastern Europe data center or our AU data center, you can enjoy a guaranteed 99.9% network uptime. And this guarantee is available with all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are disappointed with our hosting services, or if you consider them insufficient, or if you decide that you should use a Linux VPS hosting instead of a cloud hosting account – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll retain full control over your domains even if you terminate your web hosting account with us.
24/7 Technical Support
We’ve carefully handpicked each member of our 24x7 support team to make certain that we can offer the very best technical support service you can possibly get. Each one of our tech support engineers has several years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Plus, they are available to you 24–7 – you will be able to touch base with them at any time and they’ll reply back to you as quickly as possible.
Their average response time is under twenty minutes, while with other hosting vendors you are forced to wait around for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be responded to in under 60 minutes.