Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
All your support requests will be replied to in no more than sixty minutes after the ticket or e–mail is submitted. If your case requires further assistance from an administrator, we’ll direct the support ticket or the email to the person on duty, without delay then leave a comment to notify you that more time will be needed for arriving at the best solution. If you order our Admin Services package, any of the server administration services included there will be executed whenever you like.
A Top–Quality Help Desk Service
We will be online for you 24–7 to reply to any enquiries that you may have about our Website Control Panel or any of the apps that we have pre–installed for you on the server. If you also need assistance with server admin procedures, you can have a look at our Admin Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation services
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server comes with our free–of–charge Website Control Panel, which boasts an exhaustive knowledge base plus a set of instructional video tutorials. Whenever you require help with the Website Control Panel, just push the Help or Videos buttons situated in the upper right corner.