Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Website Control Panel you will find a detailed Help section offering plenty of educational articles and regularly asked questions. They are answered by our support team of knowledgeable techs. Just type in your question and our clever platform will return the best possible answer.

  • Top quality support service

  • Educational Video Clips

  • For those of you who wish to learn how to solve a common issue by watching a training video, we have added a compilation of video tutorials to our Website Control Panel. All the training videos are short and easy to comprehend. They offer you visual presentations of various web site administration actions.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 technical support service and feature a 1–hour ticket response time guarantee. Our well–trained technical support engineers will be at your disposal 24/7 and will solve any issue that you might possibly encounter within maximum sixty minutes after the customer support ticket submission. In the majority of instances, a reply will be given to you in less than 20 minutes.