Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Response Guarantee

  • Each ticket you send to our tech help and support staff will be handled in up to 60 minutes. The normal requests are going to be replied to as quickly as possible. However, if the assistance inquiry you have posted calls for the assistance of a competent administrator, we will send the ticket to him and will notify you about the delay.

  • Top quality support service

  • Qualified Customer Assistance Service

  • We give you round the clock customer assistance via a turbo–fast ticket solution incorporated into your Control Panel. You may contact us anytime about any of the applications that come installed in advance on the virtual server, which include the selected OS, the server management panel and our custom created Website Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • Each part of the Website Control Panel that is available free–of–charge with your VPS provides you with an integrated collection of articles. You’ll see a group of comprehensive how to articles and an array of step by step video training materials that present all the basic website managing jobs. You can gain access to them by pressing the Help or Video keys in the right side of each Control Panel section.