24/7 Customer Support in Web Hosting
Our Linux web hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our solutions well before you make a purchase or you're a current customer and you have a question or some issue, you can contact us anytime, including holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more technical matters or any issues that require additional time to research and handle. In contrast to many other web hosting suppliers, our trouble tickets have a guaranteed maximum reply time of just one hour, thus no matter what your issue is, it'll be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you are able to benefit from our 24/7 support services even on official holidays. Your sites will be available constantly and so will we. With various communication options, you'll be able to choose the best way to get in touch with us and inquire about our services if you don't have an account yet, or get support in case you are already among our customers. You'll be able to call us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature a one-hour answer time warranty, even though it rarely takes over 20 mins to receive assistance no matter the nature of the trouble. Using our customer and tech support services, we will be available for you every time you need us, not a few days afterwards.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum answer time guarantee, you will receive quick support when you acquire a dedicated server from our company. Our customer and technical support crews are available 24/7/365, therefore if you open a support ticket through your billing account or you send an e-mail message regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option when the matter in question requires a longer period of time to be solved or if it should be sent to our administrators, because it is a lot easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.