In case you’ve purchased a web hosting plan and you have some inquiries connected to a specific feature/function, or if you’ve stumbled upon some issue and you need support, you should be able to touch base with the respective support team. All hosting companies deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, as the best way to solve an issue most often is to post a ticket. This communication model makes the responses exchanged by both sides simple to follow and enables the customer support team representatives to escalate the case in case, for example, a server admin has to intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you need to use at least 2 separate accounts to touch base with the customer service staff and to actually manage the hosting space. Constantly switching between different accounts might sometimes be a nuisance, not to mention the fact that it takes a very long time for the majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Web Hosting

Our Linux web hosting include an integrated ticketing system, which is included in our in-house created Hepsia Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same location – payments, web files, emails, tickets, etc., eliminating the need to go through different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a few mouse clicks without having to log out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you solve any particular problem even before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account from a single place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an inquiry or confront a complication, you can touch base with our help desk support staff instantaneously without having to log into a totally different admin interface. You can search through your files or check various settings in your account while you open a new ticket or read the response to an older one. If you’ve got a huge number of tickets and you’d like to track down a specific one, you can resort to the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a reply in no more than 60 minutes irrespective of the essence of your question or issue.