Integrated Ticketing System in Web Hosting
Our Linux web hosting include an integrated ticketing system, which is included in our in-house created Hepsia Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same location – payments, web files, emails, tickets, etc., eliminating the need to go through different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a few mouse clicks without having to log out of your Control Panel. In the meantime, you may select a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you solve any particular problem even before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account from a single place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an inquiry or confront a complication, you can touch base with our help desk support staff instantaneously without having to log into a totally different admin interface. You can search through your files or check various settings in your account while you open a new ticket or read the response to an older one. If you’ve got a huge number of tickets and you’d like to track down a specific one, you can resort to the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a reply in no more than 60 minutes irrespective of the essence of your question or issue.