If you ever face a problem with your website and are unable to handle it on your own, ask the hosting company’s client care staff to assist you to bring the website back online. A swift resolution would be the most optimal scenario, but a lot of hosting companies answer within 24 hours and even more, particularly if you’re dealing with a reseller. Even if your problem can be resolved with ease, your website may not work satisfactorily or may not be available at all for an extended time period, so you may lose potential clients as it is very unlikely that anybody will willingly return to an inoperational site. With that said, you need to make sure not only that you can reach your hosting company, but also that they can reply and assist you in a timely fashion. If a software application update doesn’t proceed smoothly or you delete something mistakenly, for instance, the site must be restored speedily so as to avoid long unavailability.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting include a sixty-minute response guarantee, which implies that no matter what question or problem you might have, we’ll always be there to lend you a helping hand. As it is, it rarely takes more than half an hour to get a problem sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our client care team members will be at your disposal 24/7, even on weekends and national holidays, which implies that you’ll always get swift assistance. We understand how valuable time can be, so by the time we answer your e-mail or trouble ticket, we will have examined the matter and, if we haven’t discovered a solution, we’ll provide you with more information about what you have to do on your end – if the case requires it. With our support service, you can rest assured that there will be somebody to help you out straight away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service team representatives are available all the time and they will answer any trouble ticket that you send via the web hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed regardless of whether you have a generic enquiry concerning your semi-dedicated server or you face a certain obstacle and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week, 365 days a year to take care of any general, technical or billing issue. If you get in touch with us about anything that is within our capabilities, we will solve it before we reply, which means that you won’t have to wait for hours or days while the problem remains. If there’s something that you need to do on your end, we will give you the necessary info – what possible solutions to try, what steps to take, etc.