Phone Support in Web Hosting
Since we have live telephone support 14 hrs every day, you're able to call us and talk with our customer support representatives to get more info about any of the Linux web hosting that we offer and make sure that our servers meet the system requirements for your sites prior to buying anything. For your convenience, we now have phone numbers on as many as 3 different continents and you can call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already a customer, you will be able to phone us about general and billing matters, and about some tech issues. In case the trouble is strictly technical or it needs longer time to investigate, you'll have to employ our ticketing system, which will enable both you and our technical support crew to track the information given by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we provide include real-time phone support for fourteen hours every day. In case you hesitate which plan will be suitable for your web sites, you'd like to find out more about the plan's specifications or you need any other type of info about our services, you have the option to call any of the local numbers that we have in the United States of America, the UK and Australia and our customer support representatives will help you. In case you already own an account, you will be able to contact us about general and sales issues, although we are often able to assist with a lot of tech issues as well. For strictly tech issues you should employ our built-in ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option when the problem requires extra time to be resolved or it has to be escalated to our system administrators.